Cancellation request
Cancellation requests should be submitted as early as possible using the contact details provided by DS Travels.
Supplier charges
Airlines, hotels, transport providers and activity operators may apply their own cancellation or no-show charges.
Refund amount
Any eligible refund is calculated after deducting applicable supplier charges, non-refundable components and amounts already committed for the booking.
Processing time
Approved refunds may require processing time depending on the original payment method and the travel supplier involved.
Date changes
Changing travel dates may be treated as a modification or cancellation by certain suppliers and may involve additional charges.
Force majeure
For disruptions caused by events beyond reasonable control, refund or rescheduling will depend on the rules and credits offered by the relevant travel suppliers.
Package-specific rules
Where a package quotation or confirmation contains a specific cancellation schedule, that schedule will apply to that booking.